Thank you for shopping with us. We want to ensure your complete satisfaction with your LED lighting purchase. If you need to return or exchange a product, please review our return policy guidelines outlined below:
- Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
The return request must be initiated within 30 days from the date of purchase.
The item must be unused, in its original packaging, and in the same condition as when it was received.
Proof of purchase, such as the order number or receipt, must be provided.
- Return Process:
To initiate a return, please follow these steps:
Contact our customer support team to request a return authorization. Please provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization number (RMA). Please note that returns without a valid RMA number may not be accepted.
Carefully package the item(s) to be returned, ensuring they are adequately protected during transit.
Ship the item(s) back to the designated return address provided by our customer support team. We recommend using a trackable shipping service to ensure safe and timely delivery.
- Return Shipping Costs:
The customer is responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product. We recommend using a shipping method that provides insurance and tracking for your protection.
- Refund Process:
Once we receive and inspect the returned item(s), we will process the refund. Please note the following:
Refunds will be issued to the original payment method used for the purchase.
Shipping costs (if applicable) are non-refundable, unless the return is due to our error or a defective product.
Depending on your financial institution, it may take a few business days for the refund to be reflected in your account.
- Exchanges:
If you would like to exchange a product for a different item or variant, please follow the same return process as outlined above. Once we receive the returned item, we will process the exchange and ship the requested replacement item.
- Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons. These may include opened or used LED bulbs, customized or special-order products, and items designated as final sale. Please check the product description or contact our customer support team for further clarification before making a purchase.
If you have any questions or require further assistance regarding our return policy, please don’t hesitate to contact our customer support team. We are here to ensure a smooth and satisfactory resolution to any concerns you may have.